What techs do with it

Run the whole day from your phone.

Dispatch surfaces the next job, captures what happens on site, and pushes the office an update the moment the work is done. No paperwork, no end-of-day data entry.

Today's job list

Installations, surveys, and locate tickets — sorted by ETA, one tap to navigate to the customer's address.

Install documentation

Capture install photos and scan equipment QR codes (modems, ONTs, drop labels) without leaving the job record.

Site surveys

Pre-installation surveys with structured fields for drop length, panel readiness, and mount conditions.

OneCall / 811 responses

Structured replies to utility-locate tickets from your state's one-call system, mapped to the right service area and routed back to the dispatch board.

Customer attestation

Capture customer signature on FCC §8.1 broadband label changes that happen mid-install — no clipboard required.

Equipment provisioning

Validate ONT and modem serials live against your provisioning system as you connect them. Catches mis-cabled installs before the customer notices.

Built for the field

Designed for outside, on a phone, often offline.

Most field apps assume Wi-Fi, a desk, and time. Dispatch assumes a parked truck, bright sun, and a tech with one free hand.

Offline-first sync

Job updates save locally and upload the moment connectivity returns.

Face ID sign-in

No password to type on a six-inch screen between installs.

Push notifications

New jobs, schedule changes, and urgent locate tickets — even when the app is closed.

High-contrast UI

Designed for one-handed use and readability in direct sunlight.

FCC §8.1 compliance

Broadband label attestation, baked in.

FCC broadband labels are auto-generated for every service tier, snapshotted at signup, and re-issued whenever a customer's plan changes — including mid-install.

Dispatch captures customer attestation on the new label when a technician changes the service tier at the truck. No clipboard, no paperwork, no compliance gaps later.

Built into the same PacketProspector platform your dispatch board, customer portal, and billing system already run on.

FCC §8.1 Broadband Label

Snapshotted automatically

Captured at customer signup
Re-issued on every plan change
Customer attestation captured in-app at install
Retained per regulatory schedule
Always available to the customer in their portal

Privacy

We collect what's needed to do the job. Nothing else.

Dispatch never tracks you across other apps. Crash reports are tagged with an anonymous user ID — never your email or name. Location and photo access are gated behind in-app permission prompts you control from the Profile tab.

Read the privacy policy

Every tool your fiber techs need. On one screen. Offline-ready.