Stop juggling spreadsheets, multiple systems, and manual processes. PacketProspector brings lead management, billing, field operations, and network equipment into one unified platform — automating the busywork so you can focus on growing your subscriber base.
Stop losing potential customers to spreadsheets and sticky notes. PacketProspector captures leads from your website, tracks every interaction, and shows you exactly where each prospect is in your sales pipeline — so no opportunity slips through the cracks.
Define coverage areas with interactive maps. Track households passed and identify expansion opportunities.
Capture leads from your website, embeds, or manual entry. Track status, qualify prospects, and never lose a potential subscriber.
Launch a branded website for your ISP with coverage maps, service plans, and signup forms — no coding required.
Add coverage maps and signup forms to your existing website. Capture leads wherever your customers are.
Track every interaction with leads and customers. Notes, emails, and status changes all in one timeline.
Real-time dashboards to understand your pipeline. Track conversion rates and make data-driven decisions.
Your customers want to pay bills, check usage, and update their info without calling you. Give them a branded portal that handles the routine stuff automatically — freeing your team to focus on growth instead of answering "what's my balance?" calls.
Customers sign in with a magic link sent via email or SMS. No passwords to remember or reset.
Customers view current and past invoices, download PDFs, and see payment history anytime.
Accept credit card and ACH payments through the portal. Customers pay on their schedule.
Customers enable autopay, choose payment method, and manage their recurring payment settings.
Securely store multiple cards and bank accounts. Set defaults and manage payment options.
Update contact info, view service details, and manage account preferences in one place.
Manual billing eats hours every month and delays your cash flow. PacketProspector generates invoices automatically, processes autopay, and chases late payments — so you spend less time on billing and more time on your network.
Generate invoices automatically on your schedule. Handle prorations, credits, and recurring charges.
Create, send, and track invoices. Support for multiple line items, taxes, and custom terms.
Accept payments via Stripe or IPPay. Credit cards, ACH, and stored payment methods supported.
Set up automatic payments for customers. Process recurring charges without manual intervention.
Issue credits, apply discounts, and make billing adjustments. Full audit trail included.
Track outstanding balances by age. Identify overdue accounts and prioritize collections.
Every truck roll costs you time and money. PacketProspector helps you schedule smarter, give technicians the info they need upfront, and track job completion in real-time — reducing wasted trips and getting more installs done per day.
Schedule installations, assign technicians, and track completion. Manage the full installation lifecycle.
Create and manage site surveys before installation. Capture requirements and special considerations.
Track service requests and support tickets. Assign to technicians and monitor resolution.
Track and manage network outages. Notify affected customers and coordinate restoration.
Manage your field team. Track assignments, availability, and workload across technicians.
Validate service addresses and check coverage. Ensure accurate location data for installations.
Generate QR codes for equipment and enclosures. Scan to instantly view asset details or company info.
Building fiber without proper documentation creates headaches for years. PacketProspector lets you map your network as you build it — tracking every cable run, splice point, and connection so your team always knows what's where.
Map your fiber infrastructure with cables, conduits, and connection points on interactive maps.
Track splice points, manage fiber strands, and document connections throughout your network.
Plan new builds with collaborative design tools. Create, iterate, and approve network designs.
Import and manage building data. Track MDUs, permits, and construction requirements.
Generate cost estimates for new builds. Track materials, labor, and project budgets.
Generate BOMs for network builds. Track required materials and manage inventory needs.
Tired of logging into multiple systems to provision a customer? PacketProspector connects directly to your network gear — Adtran, Calix, Cambium, Ubiquiti — so you can see device status, sync subscribers, and automate provisioning from one place.
Sync ONTs and OLTs directly from Adtran Mosaic. Auto-provision subscribers and monitor device status in real-time.
Connect to Calix Cloud for seamless ONT management. Sync subscribers, track activations, and automate service provisioning.
Integrate with Cambium cnMaestro for wireless network management. Monitor PMP, PTP, WiFi, and cnWave devices from one dashboard.
Connect to UISP for Ubiquiti device management. Sync customers, sites, and devices with automatic status updates.
Integrate with NetBox for infrastructure documentation. Sync sites, devices, and IP addresses with your DCIM.
Connect to LibreNMS for network monitoring. Pull device metrics and alerts into your operational dashboard.
Whether you have 100 subscribers or 10,000, PacketProspector grows with you. Multi-tenant architecture means MSPs can manage multiple ISP brands from one login, while role-based permissions keep your team focused on what they need.
Perfect for MSPs managing multiple ISP brands. Complete data isolation with shared infrastructure.
Control who can see and do what. Granular permissions for admins, managers, and technicians.
Track every action in the system. Full audit trail for compliance and troubleshooting.
Customize colors, logos, and branding. Make the platform your own for customers and staff.
Integrate with your existing tools. RESTful API for custom integrations and automation.
Export your data anytime. CSV exports for leads, customers, invoices, and more.
Start with a 14-day free trial. No credit card required.
14 days to explore
For small or rural ISPs
For growing regional ISPs
Growth features + billing
For large ISPs
Join ISPs who've streamlined their operations with PacketProspector. Start your free trial today.